Wood Lane Residential Services, Inc prides itself
on providing quality services. We have identified key areas to analyze
to help maintain the Mission, Vision and Values of our organization.
We feel that this is accomplished by looking at all aspects and all
departments. The Report Card will reflect the data collected then
identify related goals.
2008 will serve as a baseline for future
report cards. This year the information reported will just report
on where we are today from which we will identify the measurable
goals for 2012.
Data will be entered in the report card 2 x year
(approximately January and July). New goals will be rendered from
the result of previous years performance and from new “hot
spots” identified for each department.
WLRS,Inc has always taken great pride in the quality of our services.
We have very high standards, which is why many families have entrusted
the care of their loved one to us throughout the years. We maintain a
positive reputation among families of consumers, the community, the Wood
County Board of DD and the Ohio Department of DD for being a residential
provider that follows our mission statement and provides excellent quality
care to all who receive our residential services.
How is WLRS, Inc. different
from any other residential provider in Wood County and the state
of Ohio? WLRS has a dedicated and specific quality assurance department
that continuously oversees compliance of federal and state regulations,
as well as policies and procedures for the agency. If there are identified
deficit areas that are discovered by this department, WLRS will ensure
that these issues are resolved immediately, specifically to ensure health
and safety of all. Furthermore, the quality assurance department may develop
a plan of good practice, if necessary, that is communicated throughout
the program for all to follow.
Quality Assurance is maintained through
the following practices:
- Facility walk thru checklists
- Maintenance checklists
- Facility quality assurance checklists (review
of finances, emergency drills, staff certification and training,
unusual incident reports)
- Medical record checklists
- Skill development
- Individual plan checklists
- Home observations
- Unusual incident report follow up (for each unusual